Become a key player in Mount Royal University's IT Services as a Service Desk Analyst, focusing on user support and technical solutions. This on-campus role emphasizes direct assistance and problem resolution.
As a Service Desk Analyst, you will tackle service desk requests promptly while managing a high volume of inquiries from students, faculty, and staff. Engage with ITIL frameworks and ServiceNow tools to ensure effective incident management. Your technical intelligence and robust interpersonal skills will foster a supportive user experience within a team-oriented environment.
Key Responsibilities:
• Serve as liaison for university users' inquiries and needs
• Conduct first line problem analysis and diagnosis




• Log and manage service requests and incidents efficiently
• Inform users about IT processes and actions taken
• Contribute to knowledge base documentation
Requirements:
• Two-year diploma or equivalent in IT
• 2-3 years of related IT support experience
• Experience with ServiceNow ITSM and omnichannel support
• Strong knowledge of Google Suite and MS Office
• Excellent interpersonal and communication abilities
Support the Mount Royal community by providing top-quality technical assistance and solutions as a Service Desk Analyst.
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📌 Join Mount Royal University as Service Desk Analyst (Calgary)
🏢 Mount Royal University
📍 Calgary