Deliver exceptional service as a Customer Service Agent with Serco Canada. This role involves evaluating licensing applications and providing applicant assistance in a supportive setting.
Serco Canada is hiring a Customer Service Agent responsible for evaluating eligibility for Ontario Driver’s Licences. Key responsibilities include conducting knowledge tests, scheduling road tests, and reviewing applicant documents. You will also ensure compliance with safety regulations and maintain confidentiality while providing excellent customer service throughout the licensing process.
Key Responsibilities:
• Evaluate applicant eligibility for various licence classes
• Conduct vision tests and knowledge assessments




• Schedule road tests and manage test dispatch
• Collect fees and manage transaction records
• Investigate driver record issues and initiate corrections
Requirements:
• Completion of the Customer Service Agent training program
• GED or high school diploma minimum
• Valid Ontario Class G driver’s licence
• Two years of customer service experience
• Intermediate computer skills required
Leverage your customer service skills to assist applicants through the Driver Examination services with Serco Canada.
#J-18808-Ljbffr

📌 Customer Service Agent at Serco Canada (Woodstock)
🏢 Serco
📍 Woodstock