Posting# 26-70
Location: Toronto, Eaton Centre
Union: Unifor
JobType: Temporary, full-time(Approx 6 Months)
Rate of Pay: $22.63

Are you acommunity-minded person that’s passionate about investing locally and givingback to your community? Do you like working with other awesome and like-mindedpeople toward a common goal?
Here at YourNeighbourhood Credit Union (YNCU), we are all about putting our money where ourmouth is and keeping our dollars local and investing back into our members,staff, and community; and we are looking for people like you to join our team.
Take a look atthis job posting, and if it’s a good fit, we encourage you to apply. If it’snot for you but you know someone that may be better suited for it, we welcomeyou to share it with them! Thanks for checking us out!

The Role

As an integral part of the sales andservices team, the FSR, as the first point of contact with members andpotential members, is fully knowledgeable of features, advantages, target market,and operating conditions (including required documents) of the full range ofpersonal products and services offered by the credit union. To ensure high levels of service aremaintained the FSR may be called upon to assist other FSR’s and completeroutine transactions for members.

The FSR is responsible for servicingmembers consistent with the credit union’s objectives for member service andprofitability. The FSR promotesretention of quality, profitable member relationships by thoroughly resolvingboth ongoing member satisfaction with the credit union’s products and servicesand supporting the achievement of branch objectives.

This positionis for an existing vacancy within our team.

- Process routine teller transactions initiated in person, online, by phone,



email
- Complete direct deposit forms, and payroll deductions, personal information changes
- Input member credit card applications and follows up accordingly.
- Process cheque orders through third party supplier and follows up accordingly.
- Maintain cash custody, balance cash daily, adheres to teller transaction limits
- Adheres to operational policies and procedures.
- Responsible for cash orders.
- Submit cheque images for deposit through Central One.
- Responding to inquiries regarding registered products (RRSP, RRIF, TFSA)
- Process RRSP and TFSA withdrawals, deposits, transfers, and other transactions.
- Process recent term deposits, renewals and cancellation instructions
- Resolve ATM card and POS transaction problems or concerns.

Qualifications

- Previous experience in financial services, retail banking, or a client-facing service role preferred.
- Demonstrated success in delivering exceptional member or customer experiences.
- Previous cash experience preferred
- Must be bondable

Why work at YNCU?

YNCU employeesget to be a part of the growing credit union movement and help us get the wordout on why banking locally is so important. We’re your friendly, helpful, andfinancially savvy neighbour who provides tailored financial services to ourmembers, supports small businesses, creates local jobs,



and gives back tocauses that matter. Through our Good Neighbours Employee Volunteer Program andMonthly Staff Donation Draws, we even let you choose the causes we donate toand support. YNCU is recognized for the following:

- B Corp Certified
- Competitive Compensation, Incentive Programs and Benefits
- Wellness Initiatives including our Employee and Family Assistance Program, premium membership for Calm, and LIFT Virtual Fitness
- Training and Development Opportunities
- Community Sponsored Events Employee and paid Volunteer opportunities
- Opportunities to get involved with fun and meaningful committees
- Free banking account
- Discounted Employee Rates

YNCU strives to be a diverse workplacereflective of the communities that we live in. We are committed to a diverseworkforce and invite everyone to apply. YNCU makes hiring decisions solely onqualifications, merit, and business needs at the time.

YNCU is an equal opportunity employer that iscommitted to diversity and inclusion in the workplace. We prohibitdiscrimination and harassment of any kind based on race, colour, sex, gender,religion, sexual orientation, national origin, disability, pregnancy, or anyother protected characteristic as outlined by national, provincial, ormunicipal laws. This applies to all employment practices within ourorganization, including hiring, recruiting, promotion, termination, layoff,recall, leave of absence, compensation, benefits, and training.

YourNeighbourhood Credit Union will provide accommodations for persons withdisabilities, where needed, to support their participation in our recruitmentprocess. Please contact Human Resources at

#J-18808-Ljbffr

📌 Member Service Representative (Toronto)
🏢 Your Neighbourhood Credit Union
📍 Toronto