Become a key player at the Medical Council of Canada (MCC) as a Bilingual Service Agent in a hybrid role. You will support candidates and partners with high-quality, friendly service, guiding them through various processes.
This full-time permanent position requires exceptional bilingual communication skills in English and French. You will address inquiries related to exam applications and document verification, ensuring a seamless experience for all MCC clients. Your problem-solving abilities and customer service experience will be essential in this role, helping to uphold the MCC's commitment to health and wellbeing in Canada.
Key Responsibilities:
• Provide comprehensive front-line support using phone, email, and chat
• Assist candidates with examination-related inquiries and account management
• Deliver Educational Credential Assessment (ECA)



reports efficiently
• Respond to queries about the Licentiate of the Medical Council of Canada (LMCC)
• Maintain professionalism while handling sensitive information
Requirements:
• 1–3 years of customer service experience in a relevant setting
• Fully bilingual in English and French, both verbal and written
• Robust proficiency with Microsoft Office applications
• Solid research skills to locate and verify information
• High attention to detail and commitment to confidentiality
Leverage your bilingual skills and customer service expertise as a Service Agent at MCC, contributing to a healthier Canada.
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📌 Bilingual Service Agent at MCC (Ottawa)
🏢 Medical Council of Canada
📍 Ottawa