Overview

At TELUS, you are part of the Migrations Center of Excellence (MCoE), a national team dedicated to delivering seamless customer experiences during mandatory network transitions and infrastructure modernization. The team provides expert guidance, technical excellence, and personalized support to maintain exceptional customer satisfaction and business continuity during critical network transitions. We seek a data‑driven visionary who blends advanced analytical prowess with high‑level strategic planning to drive our business forward.

What You’ll Do

- Advanced Analytics & Insights: Use advanced analytics to extract and develop insights from multi‑channel, unstructured data to increase revenue, reduce costs, drive growth, and influence business strategy.
- Model Development: Research, evaluate, and develop quantitative models to predict customer behavior and address critical business challenges.
- Strategic Planning: Lead the development of the business unit’s overall strategic plan and conduct semi‑annual strategic reviews.
- Market Intelligence: Analyze key market trends and shifts to identify potential impacts and new business opportunities.
- Executive Advisement: Develop scenario‑based analyses and confidently present recommendations to the Senior Leadership team through executive storytelling.
- Initiative Leadership: Lead, develop, monitor, and ensure the successful delivery of strategic initiatives across the business unit.
- Performance Management:



Establish a performance management framework that aligns metrics and KPIs directly to our strategic goals.

English Proficiency

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.) and internal parties (colleagues, internal partners, stakeholders, etc.). IT tools used in this position have interfaces only accessible in English.

Qualifications

- Strategic & Analytical Mastery: Advanced knowledge of business data, process methodology, and strategic planning.
- Expert Communication & Storytelling: Clear and compelling presentation skills with the ability to confidently present complex analyses and recommendations to senior leadership.
- Financial & Business Acumen: Strong understanding of general financial principles, including budget management, P&L;, and how quantitative models impact revenue and costs.
- Stakeholder & Relationship Management: Advanced ability to influence, negotiate, and work effectively with cross‑functional teams and various levels of management to drive alignment.
- Education & Experience: A university degree and 7–10+ years of relevant experience, or an equivalent combination of education and experience.

Excellent‑to‑Haves

- Master’s Degree in Business, Data Science, or a related quantitative discipline.
- Experience in analytics engineering and data visualization tools such as Looker to translate data into actionable insights.

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📌 Sr. Strategy Manager - Migrations Center of Excellence (Edmonton)
🏢 Telus
📍 Edmonton