Accelerate customer experience solutions as a CCaaS Engineer at Accenture Song. Leverage your expertise in Amazon Connect and Google Cloud Contact Center AI to create scalable integrations.
In this hands-on position, you will be a pivotal force in designing, building, and maintaining CCaaS solutions across diverse communication channels. Your role involves collaborating with architects and stakeholders to deliver innovative customer service technologies. You will ensure technical excellence and streamline contact center workflows, creating impactful solutions that resonate with client demands.
Key Responsibilities:
• Design and configure CCaaS solutions using Amazon Connect and Google CCAI
• Implement IVR logic and routing strategies for optimal performance




• Develop cloud-native services to enhance contact center efficiency
• Execute migrations from legacy platforms to modern solutions
• Build CI/CD pipelines and manage infrastructure-as-code
Requirements:
• 3+ years engineering with Amazon Connect and Google CCAI
• Proven experience in configuring contact flows and integrations
• Proficiency in Python, Node.js, or Java
• Familiarity with AWS and Google Cloud services
• Robust problem-solving and documentation skills
Make your mark in cloud engineering while enhancing client engagement strategies at Accenture Song.
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📌 CCaaS Engineer at Accenture Song (Toronto)
🏢 Accenture
📍 Toronto