Drive impactful IT solutions as the Analyst of IT Service Management at WestJet in a full time, in-person role. Leverage your expertise in change management and ServiceNow to enhance our technical operations.
This pivotal role involves collaborating with technology systems while ensuring the integrity of WestJet's environments. As an IT Change Analyst, you will support the design and implementation of Change Management processes based on ITIL best practices. Your focus will be on ensuring continuous service improvement, minimizing service impact, and managing compliance with IT governance.
Key Responsibilities:
• Conduct risk and impact assessments for changes
• Participate in Change Management tasks and evaluations




• Manage ticket documentation and enhancement processes
• Provide technical knowledge of ServiceNow
• Assist in training for Change Management process improvements
Requirements:
• Bachelor’s degree or equivalent in a technical field
• 2-3+ years of IT experience, including Change Management
• ITIL Certification required
• Proficiency in ServiceNow
• Ability to manage multiple priorities effectively
Enhance your career with WestJet, utilizing your skills in IT change management and ServiceNow.
#J-18808-Ljbffr

📌 IT Service Management Analyst at WestJet (Toronto)
🏢 Westjet-Airline
📍 Toronto