Job Description

The Concierge II is responsible for ensuring guest satisfaction by assisting with guest needs, acting as a point of reference for guests who need information, and resolving or escalating any guest concerns or issues. The Concierge II may also have oversight or delegation of responsibilities within the guest services operation. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

Job Responsibilities

- Understand guests’ needs and provide personalized solutions by suggesting activities and facilities available at the hotel
- Greet guests and provide customer service while anticipating their needs
- Fulfill special requests made by hotel guests and participate in the organization of special events
- Arrange events, excursions, transportation, etc., upon request from hotel residents
- Schedule and assign daily work assignments to the guest services team and oversee completion of tasks
- Coordinate guest itineraries prior to the guest’s arrival, for requests received via phone, fax, and e‑mail

At Aramark, developing new skills and doing what it takes to get the job done makes a positive impact for our employees and for our customers. In order to meet our commitments,



job duties may change or new ones may be assigned without formal notice.

Qualifications

- Previous guest services experience required
- Supervisory experience in a related role preferred
- Demonstrates excellent customer service skills
- Demonstrates interpersonal and communication skills, both verbal and written
- Demonstrates organization skills, accuracy, and attention to detail

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling, and/or extended walking and standing. This role may also require uniforms and/or use of Personal Protective Equipment (PPE).

About Aramark

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment prospect and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or other characteristics protected by applicable law.

Learn more about working here at Connect with us on Facebook, Instagram and Twitter.

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📌 Concierge II- Oilsands Lodge, Fort McMurray, AB
🏢 Aramark Canada
📍 Fort McMurray