Serve members as a Contact Centre Member Connect Representative in a full-time capacity. Ensure memorable experiences through calls, chats, and emails while addressing all inquiries promptly.
This position within the Member Connect Centre involves being the first point of contact for both members and prospective clients. You'll excel in providing information, assisting with banking needs, and identifying ways to meet their financial goals through cross-selling. Embrace a supportive culture while striving for excellence in member service.
Key Responsibilities:
• Facilitate excellent member service through various channels
• Assist with online banking setup and transactions
• Identify cross-selling opportunities to enhance financial offerings




• Respond knowledgeably to member inquiries
• Resolve issues ensuring member satisfaction
Requirements:
• Post-secondary education in finance or a related field
• 2 years of contact center experience required
• Strong interpersonal and communication skills
• Positive judgment and decision-making capabilities
• Familiarity with Microsoft Office Suite necessary
Impact member satisfaction through dedicated service and a genuine approach to addressing their financial needs in this fulfilling role.
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📌 Contact Centre Member Connect Representative (Toronto)
🏢 DUCA Financial Services Credit Union
📍 Toronto