Elevate customer experiences with WestJet as a Baggage Service Agent based at YYC. This part-time role involves in-person work, ensuring timely baggage handling and exceptional guest service.
The Baggage Service Agent role is crucial for maintaining high guest satisfaction levels. You will liaise with guests regarding delayed baggage, coordinate solutions with various teams, and ensure efficient baggage deliveries. A proactive approach and strong communication skills are essential to minimize mishandling and enhance overall service quality.
Key Responsibilities:
• Act as Arrivals Agent for guest inquiries
• Initiate investigations for delayed and damaged baggage
• Lift and move baggage up to 50 lbs
• Track flight details and monitor baggage carousels
• Communicate with ground handlers for effective baggage management
Requirements:
• 1 year airport experience is an asset
• Intermediate skills in Microsoft applications
• Proven ability to provide exceptional guest service
• Capacity to work independently and solve problems
• Proficient reading skills in English are essential
Deliver outstanding customer service while managing baggage issues effectively at WestJet.
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📌 Baggage Service Agent at WestJet (Calgary)
🏢 WestJet
📍 Calgary