Join Family as a Technical Support Analyst I in Vancouver and engage in providing vital hybrid support to users. Focus on customer service while addressing technology-related challenges effectively.
In this role, you will play a crucial part in providing Tier I and Tier II technical support. You'll assist with the troubleshooting of software, hardware, and network issues while supporting Microsoft technologies. Collaborate with the Technology team to maintain a seamless user experience across various platforms.
Key Responsibilities:
• Provide technical support for internal and external users
• Resolve hardware and software issues as they arise
• Track and manage support requests through tickets




• Assist with user access management and onboarding
• Monitor system performance and perform maintenance tasks
Requirements:
• Diploma or degree in Information Technology
• 1-3 years in a technical support setting
• Knowledge of Microsoft Windows Server/Desktop
• Strong troubleshooting and analytical capabilities
• Exceptional customer service and communication skills
Engage your skills and passion for technology at Family, where user satisfaction and technical excellence are a priority.
#J-18808-Ljbffr

📌 Vancouver Technical Support Analyst I
🏢 Family Insurance Solutions
📍 Vancouver