Drive customer care excellence at FortisBC's Contact Centre in Prince George, BC. This full-time temporary Team Manager position is focused on leadership, staff development, and customer satisfaction.
In this management role, you will lead a diverse team of Contact Centre Representatives, providing the leadership necessary to achieve operational goals and enhance customer experiences. You will oversee hiring, performance reviews, and coaching sessions to foster a high-performance culture, keeping customer service metrics in line with expectations. Acting as a key liaison between staff and management, you will facilitate effective communication and staff engagement.
Key Responsibilities:
• Provide leadership and coaching to the Contact Centre team




• Ensure optimal staffing and skill development
• Handle escalated customer inquiries and support
• Monitor individual and team performance
• Promote sharing of information and best practices
Requirements:
• Related degree/diploma plus 2-3 years experience
• Solid leadership and development skills
• Customer service orientation and problem-resolution focus
• Ability to communicate effectively, both verbally and in writing
• Proficient in organizing work under tight schedules
Embrace a chance to shape the future of customer service at FortisBC.
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📌 Leadership Role Contact Centre Prince George
🏢 FortisBC
📍 Prince George