Drive customer resilience at Capital One Canada in the Senior Manager role for Strategy and Analytics. Your expertise will shape the collections and recoveries landscape.
You will lead the charge in defining and executing strategies that support customers in maintaining credit health while protecting business interests. This role requires solid analytics, strategic thinking, and people leadership to inspire a high-performing team while collaborating with internal partners. You will also engage with senior leaders, providing vital data-driven insights.
Key Responsibilities:
• Formulate Customer Resiliency strategies to boost customer support
• Lead and nurture a team of analysts
• Ensure thorough analysis aligned with business strategies
• Collaborate across departments for unified approaches
• Influence leadership with data and strategic insights
Requirements:
• Over 7 years experience in analytics or credit risk
• 5+ years in a leadership role
• Advanced problem-solving skills
• Experience in presenting insights to executives
• Proven ability to make decisions amid uncertainty
Make a significant impact on customer credit management at Capital One Canada.
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📌 Senior Manager of Customer Resiliency at Capital One (Toronto)
🏢 Capital One - Canada
📍 Toronto