Lead customer advocacy and retention initiatives at Cogeco's Burlington location. This role requires innovative thinking and exceptional interpersonal skills to enhance customer experiences.
As Customer Retention Manager, you will develop impactful strategies for customer retention and advocacy. Leveraging over eight years of experience in customer service and managerial roles, your focus will be on driving innovation and cultivating solid customer relationships. You will also be responsible for coaching your team and managing projects that align with business objectives.
Key Responsibilities:
• Design and implement customer retention strategies
• Drive innovation to enhance customer success
• Review market trends for competitive assessments
• Lead cross-functional projects to meet program goals
• Monitor staff performance and implement coaching programs
Requirements:
• Minimum 8 years of call center experience
• 5+ years in customer service management
• Robust analytical and interpersonal skills
• Proficiency in Google Suite and MS Office
• Bachelor's degree preferred
Utilize expertise in customer service and strategic thinking to make a significant impact at Cogeco.
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