CUSTOMER SERVICE SPECIALIST

Founded in 1972, Convoy is North America’s trusted distributor of top-tier construction materials. With over 40 locations in US and Canada, we’ve grown into a leader in the industry, but we never forget the core values that got us here: exceptional products, outstanding customer service, and a genuine commitment to helping our customers thrive.

Why Convoy Supply?

- Growth Opportunities: We believe in developing our people and offering them the chance to advance.
- Teamwork at Its Best: Success isn’t just about individual effort – it’s about what we achieve together.
- Commitment to Safety: Your well‑being is a top priority, every day.
- Comprehensive & Competitive Perks: Robust benefits package designed to support you and your family’s health and well‑being, and peace of mind, which also include:
- Employee Assistance Programs and Telemedicine Services
- Retirement saving plans
- Employee referral bonuses
- Paid training and development
- Paid time off (vacation, sick time and company‑paid holidays)
- Short- and Long‑term disability coverage

Position Summary

We’re looking for a self‑sufficient,



motivated CSS for our Coquitlam location at 100 Golden Drive who want to help us expand our fast‑growing business.

Responsibilities

- Process customer transactions such as orders, quotes, and/or returns
- Coordinate delivery and/or pick up of customer orders with the operations team
- Educate customers on different products and their applications
- Generate, place, and confirm purchase orders with suppliers
- Receive payment for merchandise or services sold and log sales into the computer; responsible for payments received and adhering all administrative and accounting related procedures
- Participate in the physical inventory of warehouse materials

Requirements

- Experience assisting customers with product procurement - preferably in the building supply and/or construction industry
- Problem solving skills with a natural ability to respond quickly and accurately to inquiries, handle a fast‑paced environment, and keep a sense of humor
- Excellent communication skills (both written and oral)
- Excellent decision making and ability to take initiative
- Well organized, strong attention to detail
- Must be a respectful team player

#J-18808-Ljbffr

📌 Customer Service Specialist (Coquitlam)
🏢 Canadian Manufacturing
📍 Coquitlam