Drive effective debt recovery as a Collections Negotiation Specialist. Engage with customers to negotiate payment solutions, maintaining high standards of compliance in a hybrid workplace.
As a Collections Specialist, your responsibilities will include engaging customers via calls and emails to recover outstanding payments. You will negotiate suitable repayment plans, keep meticulous records, and address billing concerns proactively. Your contributions will be vital in meeting collection performance metrics and ensuring client satisfaction.
Key Responsibilities:
• Collect payments through various communication methods
• Negotiate payment plans with clients
• Document all customer interactions accurately
• Resolve discrepancies and billing disputes
• Collaborate cross-departmentally for effective solutions
Requirements:
• 2+ years of experience in collections
• Proven negotiation and analytical skills
• Robust customer service abilities
• Capacity to work effectively in teams
• Excellent attention to detail and organization
Bring your collection expertise to help shape outstanding financial solutions and support community needs.
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📌 Collections Negotiation and Strategy Specialist (Toronto)
🏢 Momentum Financial Services Group
📍 Toronto