Elevate client experiences at UniUni as a Client Success Specialist, utilizing your bilingual Mandarin and English skills. Contribute to our growth in last-mile logistics through exceptional customer support and analysis.
In this pivotal role, you will be responsible for tracking delivery quality metrics and providing timely resolutions to customer inquiries. Engage cooperative partnerships with clients and internal teams while using data-driven insights for continuous service improvements. Your strong communication skills will be key in managing client relationships across various time zones, especially during peak logistics periods.
Key Responsibilities:
• Track last-mile delivery quality and metrics
• Address customer inquiries and service tickets promptly




• Handle exceptions and improve service processes
• Foster relationships with cross-functional teams
• Generate performance reports for clients
Requirements:
• Proficient in Mandarin and English, both spoken and written
• Background in logistics, especially e-commerce
• Strong analytical skills with Excel proficiency
• Excellent multitasking and time management abilities
• Experience in stakeholder management is beneficial
Become the voice for clients and enhance their success at UniUni.
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📌 Client Success Specialist with Bilingual Skills (Vancouver)
🏢 UniUni Logistics
📍 Vancouver