Impact Clients seeks a results-oriented Director of Client Success Operations to shape support strategies. Focus on client retention and scalable systems to enhance the entrepreneurial journey.

In this key leadership position, you will guide a dedicated team comprising 15-30 customer success managers and coaches. Your role will emphasize driving retention and improving operational processes in a fast-growing environment. For candidates ready to take ownership of their department, this is an prospect to lead impactful transformations.

Key Responsibilities: • Coach teams on onboarding, renewal,



and retention strategies • Develop and implement robust management processes • Engage with clients during escalated situations to maintain satisfaction • Own daily reporting on KPI metrics for the team • Refine operational scripts and SOPs for efficiency

Requirements: • Extensive experience in service businesses leading large teams • Proven ability to create systems and workflows • Strong skills in conflict resolution and client retention • Motivated leader ready to stay involved in daily operations • Experience with AI solutions and SaaS applications

As the Director of Client Success Operations, you will build a culture focused on outcomes and team development at Impact Clients. #J-18808-Ljbffr

📌 Director of Client Success Operations (Toronto)
🏢 Impact Clients
📍 Toronto