Enhance member relationships as a Bilingual Member Support Specialist at Assiniboine Credit Union. Deliver personalized financial solutions through engaging communications across multiple channels in a hybrid work model.
Assiniboine Credit Union is seeking a Member Support Specialist I to provide exemplary service. This role involves addressing member inquiries, resolving concerns, and fostering long-term relationships through advice-based discussions. The position supports our commitment to rural economies, francophone services, and values-based banking while adhering to full compliance standards.
Key Responsibilities:
• Develop and retain member relationships through advice-based conversations
• Inspire members to embrace digital solutions with strategic guidance
• Deliver effective and confidential member interactions




• Achieve individual performance targets while collaborating with the team
• Identify and recommend process improvements for member experience
Requirements:
• High school diploma with 1-3 years of member-focused experience
• Fluent in French and English with strong communication skills
• Results-driven with excellent problem-solving abilities
• Capacity to work independently in rapid-paced situations
• Proficient in multiple software tools and communication methods
Provide exceptional support and solutions while contributing to Assiniboine Credit Union's mission of people, planet, and prosperity.
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📌 Bilingual Member Support Specialist Hybrid (Winnipeg)
🏢 ACU BCorp
📍 Winnipeg