Join CUMIS Union as a Bilingual Service Representative, delivering seamless service in English and French. This hybrid position focuses on client interaction and policy management.
In this full time role, you will be integral to the Group Benefits team, providing excellent support to external customers and internal partners. Your proficiency in both languages and customer service experience will enable you to handle diverse inquiries and help manage product sales effectively. Contribute to a culture prioritizing development and innovation in client services.
Key Responsibilities:
• Address inquiries in a contact centre setting
• Assist with CUMIS payment protection product sales
• Process policy changes and requests promptly
• Identify opportunities for client retention and education
• Participate in ongoing professional development
Requirements:
• Completed secondary education with 2-5 years experience
• Fluently bilingual in English and French
• LOMA certifications preferred
• Experience in a customer service role is crucial
• Strong problem-solving and communication skills
Bring your bilingual strengths to enhance customer service at CUMIS Union.
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