Shape memorable customer interactions as a Customer Experience Leader at Indigo. Drive store operations and enhance customer loyalty through exceptional service and engagement practices.
As part of the Store Leadership Team, you will play a crucial role in achieving strategic goals for customer experience. Your expertise will contribute to daily operations, visual standards, and sales plans while ensuring the team is well-informed about Indigo's offerings. Embrace a customer-centric culture that fuses physical and online platforms, creating a holistic shopping experience.
Key Responsibilities:
• Lead daily store operations and customer engagement efforts
• Open and close the store with attention to detail
• Ensure compliance with health and safety standards




• Foster a culture of feedback and coaching
• Manage facilities and loss prevention strategies
Requirements:
• 1-2 years in customer service, merchandising or operations
• Proven leadership capabilities in a retail workplace
• Strong business acumen and decision-making skills
• Agility in prioritizing and executing tasks
• Availability for 25 hours weekly including evenings
Lead Indigo's mission by delivering outstanding customer experiences and inspiring your team every day.
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📌 Customer Experience Leader at Indigo (Stratford)
🏢 Indigo-Books-
📍 Stratford