Elevate client satisfaction as a Senior Client Services Operations Representative with RBC in Mississauga, Canada. Deliver top-tier customer service and ensure timely responses to service requests.
In this full time role, you will leverage at least two years of customer service experience while supporting policy holders, advisors, and internal partners. Your strong knowledge of Ingenium and underwriting processes will help enhance the client experience. You will prioritize urgent requests and manage complex cases within established service level agreements to drive operational success.
Key Responsibilities:
• Deliver superior service to policy holders and advisors
• Process complex policy changes with underwriting approval
• Respond to inquiries using in-depth product knowledge




• Resolve escalated issues to ensure client satisfaction
• Collaborate with team members on complex cases
Requirements:
• Minimum 2 years’ experience in customer service
• Solid understanding of Ingenium and underwriting systems
• Excellent written and verbal communication skills
• Strong analytical and problem-resolution abilities
• Ability to manage pressure in high volume environments
Your expertise in customer service and operation management will greatly benefit RBC's client-focused mission.
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📌 Senior Operations Representative at RBC (Mississauga)
🏢 RBC Insurance
📍 Mississauga