Enhance customer experiences at A. O. Smith as a Bilingual Service Advisor providing technical support to French and English speakers. You'll troubleshoot issues, offer part numbers, and manage service requests every day.
In this energetic role, you will deliver comprehensive hotline customer support relating to water heating solutions. Your fluency in both French and English will help you assist customers effectively. Additionally, you will validate warranty eligibility, dispatch service providers, and maintain communication across departments to streamline operations.
Key Responsibilities:
• Provide timely responses to customer technical inquiries
• Troubleshoot and diagnose water heater issues
• Dispatch service providers when necessary




• Validate warranty eligibility using serial numbers
• Capture detailed records of customer interactions
Requirements:
• High school diploma required, post-secondary preferred
• Fluency in French and English (written and spoken)
• Strong customer service experience knowledge
• Proficient in Microsoft Office
• Ability to manage calls and handle customer issues
Bring your bilingual skills and technical knowledge to A. O. Smith to support customers effectively in the water technology industry.
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📌 Bilingual Service Advisor at A. O. Smith (Fergus)
🏢 A. O. Smith
📍 Fergus