Job Content (SDF) Details

Job Content (SDF) Details

Competition Number P17764

Posting Title Library Client Service Supervisor

Classification Band 8

Location Saskatchewan Polytechnic Moose Jaw Campus

Other Location(s) Building Other Building

Date Posted 07/31/2026

Closing Date 08/05/2026

JIQ # 036

Start Date 09/21/2026

End Date Open Until Filled

No Ongoing Yes

Category of work Full Time

Bargaining Unit Professional Services

Hours of Work To be Assigned, Regulated 36 hours (Special provisions)

Salary Range $34.05 to $40.67 per hour

Temporary Market Stipend Incumbent Total Assigned days (AC) / Total Hours per biweekly pay

This is an in-person Moose Jaw position that requires evening and weekend work.

EDOS will be banked and taken during non peak times.

Posting Status Open

This position is based in Moose Jaw and requires in-person work. Evening and weekend hours are required and will be scheduled in consultation with the employee’s supervisor.

Earned Days Off (EDOs) will be banked and taken during non-peak operational periods.

Saskatchewan Polytechnic considers the diversity of our workforce to be one our leading strengths and greatest assets. Our employee diversity enhances our ability to meet the needs of an increasingly diverse student population. Currently, approximately 20% of our students are Indigenous. A continued emphasis on the development of a representative workforce is one of Sask Polytech's strategic priorities and, as an organization, we are making significant efforts to attract and retain Indigenous employees.

Job Duties

- Leads our team in providing excellent and engaged client service to an increasingly diverse clientele.
- Supervise direct reports staff including: train, orient and assess new and existing staff and plan staff development; complete learning plans for direct reports and participate in performance discussions and staffing for the service point; prioritize, assign,



and review work; and resolve staff conflicts. Ensure appropriate quality, accuracy and quantity of work assigned to staff.
- Coordinate, analyze and adjust the daily workflow at the service point and ensure effective and efficient use of resources to support organizational objectives and plans, including scheduling and assignment of tasks to library staff to ensure the provision of effective, high quality client service.
- Provide and deliver high quality client service including: reference and technology support; interpreting and communicating policies and procedures and providing guidance and direction to staff in interpreting and applying library policies and procedures; registering borrowers, promotion and circulation of library materials, and resolving client issues.
- Coaches and mentors direct reports in resolving conflict and "finding a way to say yes" to deliver client centered service.
- Supports increased engagement and usage in the library by our clients and recommends changes to service guidelines and processes for the purposes of continual improvement to ensure every client feels welcomed and supported by our library team.
- Contributes to Library Services initiatives by: participating in planning and cooperative delivery of library services throughout Saskatchewan Polytechnic through meetings, discussions, and service and contributions to committees, Service Leads, or Coordinators.
- Ensures Library spaces are attractive, welcoming, and inviting.
- Performs outreach to internal stakeholders (i.e., facilities,



finance, ITS) to ensure a high-quality client experience.
- Assist's Library Client Services Specialist as needed.
- Perform other related duties as assigned.

Qualifications, Skills, Abilities And Experience

- Library Technician diploma or an equivalent combination of education and experience in a related field (e.g., customer service, hospitality, community services).
- Minimum of 2 years of supervisory experience in client-focused, service-driven environments such as library services, retail, hospitality, or similar.
- Demonstrated ability to lead and support teams including strong interpersonal, conflict resolution and relationship building skills., supervise day-to-day operations, and deliver exceptional client service.
- Proven skills in client engagement, problem-solving, and maintaining continuity of essential services in a dynamic, community-centered environment.
- Robust interpersonal and communication skills, with a demonstrated ability to build meaningful connections with clients and staff from diverse backgrounds.
- Ability to schedule staff to maximize resources while adhering to the CBA and Labour legislation requirements.
- Intermediate training and/or experience in the use of MS Office Suite (Word, Excel, PowerPoint, Outlook), mobile devices and computer hardware.
- Ability to work within an unclear situation, where procedures need to be developed or evolved.
- Effective analytical skills and problem-solving ability, including the ability to evaluate, assess and problem-solve using logical, fact-based reasoning.
- Ability to learn library reference services, programming, and event planning.
- Demonstrates valuing diversity.

Desired QSA Required Competencies

Applicant Documents

Required Documents

- Resume
- Cover Letter

Optional Documents

- List of Reference Contacts

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📌 Library Client Service Supervisor (Moose Jaw)
🏢 Saskatchewan Polytechnic Alumni
📍 Moose Jaw