THE OPPORTUNITY AWAITS YOU

REAL finds itself in the enviable position of managing one of the most interesting and versatile connected spaces in North America with an opportunity to impact the lives of millions by creating lifelong memories and delivering exceptional experiences.

Responsibilities

1. Support Guest Experience Management by:
- Utilizing Ticketmaster and other applicable ticketing platforms.
- Assisting with Ticket Builds & Ticket Purchasing Processes.
- Assisting with the configuration of event builds.
- Overseeing ticket sales and admission scanning execution for events using the ticketing system and scanners.
- Troubleshooting any problems that may arise during event execution, documenting and correcting in a timely manner.
- Receiving, recording and reconciling debit, credit, and special vouchers, as events require.
- Supervising the team on maximizing all sales opportunities during the transaction process through additional product offerings.

- Provide support to guest relations staff to ensure every guest that enters any ticketed event on REAL’s property has a valid ticket.
- Greet, monitor, and navigate the movement of guests in assigned areas within the venue to ensure guest safety and compliance with building policy.
- Limit access to the venue or specific areas to those with proper, valid tickets.
- Demonstrate knowledge of ticket troubleshooting regarding the ticketing system, emailing, printing, transferring, etc.
- Lead outstanding customer service by providing ticket service for inbound calls and following up on inquiries regarding REAL events.




- Assist with ticket needs and oversee team visibility and availability to provide superior service for event attendees.
- Resolve escalated customer service issues brought forward by staff.
- Other duties as required.

Education and Experience

- A certification in Event Manager, Project Management, Community Engagement or a combination of relevant education, training and experience is considered an asset.
- 1-3 years’ experience in coordination and supervision of the delivery of large-scale events or working in a multidisciplinary field.
- Experience with a CRM system and ticketing systems is an asset.

Knowledge, Skills and Abilities

- Excellent interpersonal skills and ability to work well as part of a team.
- Excellent oral and written communication skills.
- Knowledge of Microsoft Suites and event management software.
- Ability to deliver on objectives in stressful environments and rapid-paced situations.
- Ability to multitask.
- Ability to plan, execute and deliver on various simultaneous tasks in a timely manner while working independently.
- Strong organizational and time management skills.
- Must possess an acute attention to detail, creativity and professionalism.

Other

- The successful candidate must possess and maintain a satisfactory Criminal Record Check (CRC).

Benefits

- Make a difference in your own community.
- Be a part of an industry responsible for creating fun and memorable moments for our guests.
- A wide range of employment opportunities to fit your own lifestyle – whether that’s committing to us in a full-time capacity or a more casual role that is event-specific and tailored around your availability.
- Competitive wages and industry-standard benefits.
- Matching Group RRSP plan.

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📌 Guest Experience Ticket Operations Supervisor - Casual 2026-030 (Regina)
🏢 Regina Exhibition Association
📍 Regina