Make a difference in energy transition with Jetson as a Customer Success Agent. Assist homeowners in navigating their electrification journey toward cleaner energy solutions.
This full time role involves acting as the trusted point of contact for homeowners from contract signing to system installation. Your focus will be to manage schedules, handle communications efficiently, and ensure that all tasks are completed to facilitate smooth installations. By working closely with internal teams, you will help maintain project momentum and customer satisfaction.
Key Responsibilities:
• Prepare customers for smooth installations
• Oversee scheduling of necessary appointments
• Conduct follow-ups via phone, text, and video calls
• Collaborate with managers for necessary requoting
• Track customer milestones in Jetson’s CRM
Requirements:
• 1-3 years in Customer Success or Sales roles
• Strong communication abilities, written and verbal
• Experience with CRM systems such as HubSpot
• Enjoys working in a growing startup environment
• Willingness to learn essential job functions
Bring your customer-focused approach to help Jetson shape a sustainable energy future.
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📌 Customer Success Agent for Sustainable Energy (North Vancouver)
🏢 Jetson Home
📍 North Vancouver