Become an integral part of the IPG team as a Customer Sales Support Representative. This role encompasses order management and customer interaction in a fast-paced environment.
Working under the Supply Chain Supervisor, you'll lead customer communications for daily order transactions and complaints while actively seeking to enhance customer satisfaction. Your expertise in packaging solutions will help in managing order fulfillment and responding effectively to customer inquiries. Daily proactivity and attention to detail are crucial as you strive to meet company KPIs and improve service quality.
Key Responsibilities:
• Manage all aspects of customer order processing
• Communicate proactively regarding order and shipping statuses




• Analyze customer sales history to forecast needs
• Address and resolve complaints efficiently
• Monitor and improve truck fill rates for timely deliveries
Requirements:
• High School Diploma; Associate’s Degree preferred
• 3-5 years in Customer Service or a related role
• Proficient in Microsoft Office; solid Math skills
• Experience with AS400 is beneficial
• Detail-oriented with a strong customer emphasis
Bring your dedication to quality customer service and communication to IPG, enhancing our commitment to customer satisfaction.
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📌 Customer Support Representative at IPG (Toronto)
🏢 IPG
📍 Toronto