Step into the role of Customer Operations Analyst at IFCO, leading efforts in exceptional customer service and proactive asset management. This position emphasizes relationship-building, order management, and data analysis while based in Ontario or Quebec.
At IFCO, you will be the front-line communicator, connecting internal departments with customers for world-class service. Your responsibilities include analyzing customer needs, managing orders, and collaborating across teams to resolve various service issues. With strong Excel skills and a proficiency in Spanish, you'll drive impact and enhance service quality.
Key Responsibilities:
• Develop relationships with key customers to understand their needs
• Proactively manage orders based on inventory and transport capabilities




• Create presentations for quarterly business reviews
• Coordinate inventory audits and manage reporting processes
• Collaborate with teams to resolve billing and service issues
Requirements:
• Bachelor’s degree preferred
• 3+ years of customer service experience
• Solid Excel skills; familiarity with Power BI preferred
• Proficiency in spoken and written Spanish
• Knowledge of logistics and inventory management
Elevate customer experience and optimize operations as you thrive in the role of Customer Operations Analyst at IFCO.
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📌 Customer Operations Analyst at IFCO (Field)
🏢 IFCO SYSTEMS
📍 Field