Elevate customer satisfaction at The Brick as a Live Chat Agent. This in-store position demands excellent communication skills and a commitment to putting customers first.
The Brick is expanding its Customer Experience Team, seeking enthusiastic individuals who thrive in high-energy environments. As a Live Chat Agent, you will connect with clientele through various channels like chat, email, and phone. Your collective team spirit and leadership abilities will drive you toward a rewarding career focused on achieving excellence in customer service.
Key Responsibilities:
• Provide personalized customer service via chat and email
• Process returns, price matches, and warranty requests
• Follow up on orders and related inquiries as needed




• Collaborate with warehouse and marketing teams
• Maintain vigilance against potential fraud
Requirements:
• Solid commitment to customer service excellence
• Willingness to travel to various store locations
• Experience in Live Chat, Zendesk, or Shopify is preferred
• Bilingual in English and French is an asset
• Prior retail experience is beneficial
Deliver remarkable customer service through effective communication at The Brick and grow your career.
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📌 Customer Experience Live Chat Agent (Edmonton)
🏢 The Brick
📍 Edmonton