Elevate customer service with Brandt as a Quality Assessment Representative in Regina. Monitor call quality and provide critical feedback to enhance customer experience in the Contact Center.
This position focuses on driving excellence in service delivery by assessing call interactions and supporting representatives’ performance. You will conduct audits, recommend corrective actions, and engage with leadership to achieve quality targets. Your role is essential to maintaining high standards and continuous improvement.
Key Responsibilities:
• Monitor and assess call quality against service standards
• Conduct regular call audits for identifying improvement areas
• Provide feedback to representatives and leadership




• Recommend corrective actions based on evaluation trends
• Assist in resolving customer escalations and complaints
Requirements:
• Strong communication skills for transparent information exchange
• Previous experience in customer service quality support
• Proficient in managing multiple tasks effectively
• Strong attention to detail for accuracy
• Bilingual in English and French is an asset
Drive the continuous improvement of customer service quality at Brandt in Regina.
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📌 Quality Assessment Representative at Brandt (Regina)
🏢 Brandt Group of Companies
📍 Regina