Elevate customer experience and drive sales success as a Sales Manager at Michaels in Airdrie, AB. Lead a high-performing team while ensuring brand standards and optimal operational execution.
As a Sales Manager, you will play a crucial role in fostering selling culture and customer satisfaction. This position requires expert leadership, a strong customer service focus, and a commitment to achieving key sales metrics. You will oversee daily store operations, operational compliance, and customer interactions to ensure seamless service delivery.
Key Responsibilities:
• Lead adherence to Standard Operating Procedures (SOPs)
• Model best-in-class customer experience and selling behaviors
• Provide Manager-on-Duty (MOD) coverage for floor leadership




• Oversee effective use of POS and Self-Checkout systems
• Support and manage the Balloons, birthday party, and Loyalty Rewards programs
Requirements:
• 3+ years of retail leadership experience
• Ability to stand for long periods and lift merchandise
• Strong coaching and training abilities
• Knowledge in online order fulfillment systems
• Commitment to asset protection and compliance
Drive operational excellence and enhance customer engagement as a Sales Manager at Michaels in Airdrie.
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📌 Sales Manager at Michaels Airdrie
🏢 Michaels
📍 Airdrie