Minimum Experience: 4-6 Years

Responsibilities

Role and Responsibilities

- Experience in providing VIP support and soft skills to handle users.
- Install, configure & troubleshoot desktop & laptop hardware, mobile devices, and associated peripherals and related software.
- Conscious & adherent to Information & Data Security/Compliance.
- Perform onsite updates, configuration changes, or software installations and security patches.
- Meet PC refresh targets and OS build PCs for new joiners.
- Meet 100% SLA for Incidents and Service Requests
- Manage, maintain, and protect customers’ physical IT assets.
- Provide technical support and set up during special events such as conferences.
- Provide onsite technical assistance to authorized users.
- Provide technical support for Teams meeting rooms.
- Excellent troubleshooting skills on Desktops, Laptops, Windows Operating System, and hardware issues.
- Experience in Dell Hardware knowledge,



basic hardware understanding (Server, Network Devices, Firewall, Cabling etc..) and basic troubleshooting Network issues.
- Excellent listening skills & ability to communicate in English.
- Should be able to travel (Drive down) to nearby customer locations when necessary.
- Co-ordination with offshore team and Third-party Vendors for break-fix.
- Flexibility to work in on-call support for critical issues during weekend/after business hours.
- Participate in weekly/monthly customer meetings and provide activities report.
- Interest in working in a brewery (Production) environment with personal protective equipment (PPE)

Secondary Skills

- Positive understanding of Incident & request ticket handling
- ServiceNow or similar ticketing tool.

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📌 Desktop Engineer (Chilliwack)
🏢 Iron Systems
📍 Chilliwack