Elevate your IT career with SIMNET as an Onsite IT Support Analyst in Whitby, Ontario. Play a vital role in healthcare IT support, ensuring seamless operations for end users in a full time capacity.
This full-time role requires previous IT experience, particularly in healthcare settings. The Onsite IT Support Analyst is tasked with resolving end-user help requests, utilizing diagnostic tools, and providing hands-on support. Your expertise in Microsoft Exchange and O365 will be crucial in maintaining system functionality and user satisfaction.
Key Responsibilities:
• Provide first contact support via phone, email, and chat
• Build rapport and gather details from service desk customers
• Prioritize and document incidents to meet SLA expectations




• Deploy software and perform hands-on fixes at desktops
• Conduct preventative maintenance and OS updates
Requirements:
• 1-3 years of IT help desk experience
• College diploma or university degree in computer science
• Relevant IT certifications preferred (MSCE, MCP)
• Hands-on experience with hardware, Windows, Mac, and Linux
• Familiarity with ticketing systems like Zoho Desk
Maximize your technical skills and grow your career at SIMNET in this essential IT support role.
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📌 Onsite IT Support Analyst at SIMNET (Whitby)
🏢 SIMNET
📍 Whitby