Are you a retail banking professional with a passion for process optimization and customer experience? I am currently looking for an Operations Manager, Segments and Growth to join our client's team for a long-term, 24-month contract (with a robust possibility of extension or conversion to FTE!).
**ONLY BANKING PROFILES ACCEPTED**
In this role, you will be the go-to subject matter expert for resolving campaign and special offer inquiries from branch networks and the customer contact center. If you have a strong risk mindset and love finding ways to streamline operations, we want to hear from you.
The Details:
- Contract Length: 24 months (High possibility of extension / FTE)
- Location: Hybrid (In-office Tuesdays, Thursdays, and alternating Fridays)
- Hours: 37.5 hours/week
- Line of Business: EDB, Segments & Customer Growth
- Compensation: T4: $30-$36/HR | IC: $40-$42/HR
What You’ll Be Doing:
- Executing and resolving branch and Virtual Connect inquiries and escalations related to customer campaigns and offers.
- Developing and maintaining operational dashboards, monthly metrics, and management reporting.
- Maintaining and updating process documentation.
- Proposing and implementing process optimization initiatives to accelerate resolution times and boost customer experience.
What You Bring to the Table:
- 5+ years of Retail Banking experience (Product, Operations, Process Management, Branch Banking, or Customer Service).
- Deep understanding of retail banking products and business processes.
- A completed Bachelor’s Degree.
- Strong ability to prioritize multiple assignments simultaneously with high attention to detail.
- Proficiency in MS Office.
- Bonus: Process optimization and automation experience!
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📌 Customer Segment (Toronto)
🏢 Swoon
📍 Toronto
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