Vice President of Sales, Customer Success & Growth

About the Company

Agile provider of IT service management solutions

Industry
Internet

Type
Privately Held, Private Equity-backed

Founded
2002

Employees
51-200

Categories

- Information Technology & Services
- Technology
- Consulting & Professional Services
- SAAS
- B2B
- Enterprise

Specialties

- it help desk
- knowledge base
- asset management
- itil change
- incident
- problem management
- sla /slm
- it benchmark
- patch management
- remote control
- end-user portal
- monitoring
- mobile device management (mdm)
- live chat
- password reset
- mobile apps
- tasks & projects
- service automation
- customer support
- saas
- service management
- itsm
- generative ai
- conversational ai
- chatbot
- and agentic ai

About the Role

The Company is seeking a VP of Sales, Customer Success & Growth to take the helm of its North American go-to-market organization. This pivotal role involves full revenue lifecycle leadership, with a focus on new business, retention, and expansion. The successful candidate will be responsible for the health, forecast, and growth of the entire North American book of business, managing a team of function leaders and working closely with the Chief Revenue Officer to align global go-to-market strategy. The ideal candidate will be a results-driven, deeply accountable,



and commercially rigorous leader, with a proven track record in B2B SaaS or enterprise software. They should be adept at team leadership, forecasting, and driving acquisition, retention, and expansion. The role requires an individual who is a builder and strategist, capable of optimizing operations and fostering executive alignment.

Applicants for the VP of Sales, Customer Success & Growth position at the company should have a minimum of 10 years' of progressive GTM leadership experience, with a strong background in managing Senior Directors or equivalent leaders. The role demands a professional with a deep understanding of the customer lifecycle, including driving retention and expansion revenue. The candidate must be a cross-functional unifier, with the ability to build trust and align teams across different functions. Experience in cybersecurity, ITSM, or adjacent enterprise IT software is a plus. The role is ideal for a leader who is energized by designing operating models, setting regional strategy, and is comfortable with both high-level planning and hands-on problem-solving. The company is an equal-opportunity employer that values diversity and is committed to creating an inclusive work environment.

Hiring Manager Title
Chief Revenue Officer

Functions

- Sales/Revenue
- Account Management/Optimization

📌 Vice President of Sales, Customer Success & Growth (Toronto)
🏢 Confidential
📍 Toronto