Join Manulife as the Contact Centre Director in Halifax, Nova Scotia! Lead a agile team managing over 125,000 customer interactions monthly, focusing on delivering exceptional service and employee engagement. In this key leadership position, you will manage a significant customer-facing operation while fostering a culture that prioritizes performance and employee satisfaction. Your role will harness data analysis to reveal service opportunities and implement improvements across the Canadian Retirement Contact Centres. You will spearhead communication and collaboration to ensure seamless operations. Key Responsibilities





Drive continuous improvement in service delivery and efficiency Use performance data to assess call trends and gaps Cultivate an engaged team through effective communication Coordinate with Workforce Management for staffing and forecasting Oversee strategic initiatives for operational effectiveness Requirements

Extensive experience leading contact centre operations Proven track record in organizational change management Strong influencing skills across various organizational levels Experience in managing remote and offshore teams Bilingual proficiency in English and French is necessary for Québec applicants Take on this influential role to elevate customer experience and team performance at Manulife.

#J-18808-Ljbffr

📌 Contact Centre Director for Manulife Canada (Halifax Regional Municipality)
🏢 Bilinguallink
📍 Halifax Regional Municipality