Drive customer engagement and sales performance at Indigo as a Customer Experience Leader. Optimize team operations and ensure exceptional service through effective coaching and insights from customer interactions.
In this key leadership role, you will spearhead customer experience initiatives while managing a high-performance team. You will leverage customer insights and omni-channel data to develop service excellence. Your responsibilities will include executing the Indigo Experience model, conducting daily sales rallies, and coaching team members effectively.
Key Responsibilities:
• Lead execution of customer experience initiatives in-store
• Coach and develop Customer Experience Representatives (CERs)
• Maintain daily communication routines and sales activities




• Support omni-channel execution and customer interactions
• Foster a positive team culture and ensure compliance
Requirements:
• 1-3 years of leadership experience in retail
• Proven experience in executing customer experience programs
• Solid understanding of retail operations and compliance
• Ability to prioritize and meet deadlines effectively
• Excellent communication and problem-solving skills
Utilize your expertise in customer experience and team leadership to enhance Indigo's service delivery.
#J-18808-Ljbffr

📌 Indigo Customer Experience Leader Position (Edmonton)
🏢 PVH (Tommy Hilfiger/Calvin Klein)
📍 Edmonton