Join Achev as a Help Desk Agent in Mississauga, Ontario. Support users on the CLBPA platform while enhancing your customer service skills in a collaborative workplace.
As a Help Desk Agent, you will provide crucial support to assessors and online users. This role requires exceptional listening abilities and troubleshooting skills within a fast-paced context. You’ll be part of a team committed to helping diverse Canadians and newcomers achieve their potential.
Key Responsibilities:
• Provide front line support on the CLBPA Help Desk
• Communicate with assessors and users via email
• Respond to inquiries within one business day
• Refer technical questions to the IT team
• Update and maintain the help desk log
Requirements:
• Grade 12 education; post-secondary preferred
• Two years in a customer service role
• Fluency in English; strong communication skills
• Customer-service orientation and adaptability
• Proficiency in MS Office and internet research
Step into a dynamic role where your problem-solving skills will make a difference for users seeking help.
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📌 Help Desk Agent at Achev (Mississauga)
🏢 Achev
📍 Mississauga