Start your career in customer service with MCI as a Full-Time Technical Support Agent. Engage with customers through phone interactions and troubleshoot various account issues effectively.
This entry-level position requires excellent communication skills with a strong emphasis on troubleshooting technical issues. You will interact with a diverse range of customers to provide support and promote MCI's products and services. On-the-job training will be provided, ensuring you have the tools needed to succeed in a agile work environment.
Key Responsibilities:
• Handle inbound and outbound customer contacts professionally
• Ensure first call resolution through effective problem-solving
• Document and process customer claims accurately
• Utilize knowledge base to answer customer inquiries
• Attend training to stay updated on program knowledge
Requirements:
• Must be 18 years or older
• High school diploma or equivalent
• Reliable attendance and punctuality
• Strong written and oral communication skills
• Basic knowledge of Microsoft Office and Windows OS
Embrace the challenge of delivering top-notch customer service at MCI with your communication and technical skills.
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📌 Full-Time Technical Support Agent MCI (Sydney)
🏢 Socket.dev
📍 Sydney