Duration: 5 months (Extension/ Conversion possible based on performance and business needs)

Schedule: Mon- Friday, 8:30 AM- 5:00 PM

Work Mode: Hybrid, 4 days onsite and one day work from home

Pay Rate: $22.88/hr

Roles and Responsibilities:

- Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology.
- Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals, and CEI targets are met.
- Reports to a Team Manager within the Team Structure.

Customer: -

- Positively contributes to the overall customer experience and loyalty index in each interaction.
- Ensures customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required.
- Create and/or recognize exceptional customer service through established programs.
- Ensure all required processing and enquiries are fulfilled, meeting Service Level Goals.
- E4 Provide subject matter expertise for internal and external partners within defined areas.

Shareholder: -





- Complete assigned tasks accurately & within established standards.
- Actively participate in daily touch points and work distribution.
- Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines.
- Identify areas of risk and elevate as necessary.
- Be knowledgeable and comply with Bank Codes of Conduct.
- Identify, suggest and actively participate in process improvements.
- Understand and apply bank/service center operating policies and procedures.
- Demonstrate flexibility by adapting to change within business area and unit.
- Adopt current processes and technology improvements.
- Ensure necessary due diligence is taken to support the accuracy of all transactions.

Must Have Skills:

- 2-4 years of banking/ financial institute experience.
- Proficiency in Microsoft 365- Excel, Outlook, and Word.
- Transfer/Transactions experience.

Soft Skills:

- Communication skills- written and verbal.
- Accuracy and attention to detail.
- Analytical skills.
- Ability to work independently and adapt to changes in technology.

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📌 Payment Specialist (Toronto)
🏢 SPECTRAFORCE
📍 Toronto