Johnson & Johnson is seeking a Customer Services Analyst in Markham, Ontario to optimize customer service through advanced data analysis. This role is pivotal for enhancing the customer experience and supports supply chain operations.
As a Customer Services Analyst with DePuy Synthes, you’ll be integral to improving order-to-delivery efficiency by analyzing key customer service metrics. You will collaborate with various departments to interpret data and implement actionable insights that elevate service standards, ensuring clients receive exceptional support.
Key Responsibilities:
• Analyze customer service metrics to guide operations
• Ensure efficiency in workload distribution for service requests
• Facilitate capacity planning compliant with demands




• Resolve order and delivery issues with stakeholders
• Generate internal and customer-facing performance reports
Requirements:
• Bachelor’s degree in Supply Chain or related field
• 0–2 years experience in customer service operations
• Proven skills in data analysis and KPIs
• Customer-centric approach
• Proficient communication in English; French is an asset
Contribute to a transformative healthcare workplace while enhancing customer satisfaction at Johnson & Johnson.
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📌 Analytical Customer Service Role at DePuy Synthes (Markham)
🏢 7694-Johnson & Johnson Canada Inc. Legal Entity
📍 Markham