Join The Brick as a Customer Service Representative, dedicated to providing exceptional support and creating solutions for our valued customers. Bring your enthusiasm and team spirit to a rewarding retail environment.
In this role, you will be reporting to the Operations Manager and will play a key part in enhancing customer experiences. The ideal candidate will possess a solid customer service focus and exceptional communication skills. As a customer advocate, you will handle inquiries, promote loyalty, and follow up diligently to meet customer needs.
Key Responsibilities:
• Respond courteously to customer inquiries and offer solutions
• Follow up with customers to understand their needs




• Promote customer loyalty through exceptional service
• Review and manage daily order reports
• Perform other assigned duties as needed
Requirements:
• Strong focus on customer service and teamwork
• High school diploma or equivalent
• Exceptional communication skills, both written and verbal
• Ability to multitask and stay organized
• Proficient in Microsoft Office and flexible with shifts
Bring your customer-first attitude and problem-solving skills to The Brick for an enriching retail career.
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📌 Customer Service Representative at The Brick (Ottawa)
🏢 The Brick Group
📍 Ottawa