Member and Community Relations

- Manage reception during business hours (answer phone calls, greet members and their clients, direct visitors to specific offices)
- Track leads in CRM, schedule tours via email or phone and follow up to existing leads
- Create, promote and support a collaborative environment amongst members through events and community initiatives
- Resolve straightforward member issues with professionalism and patience, bringing complex issues to the owners’ attention for resolution
- Assist with billing, managing reservations, checking invoices, managing late fees and membership changes
- Assist with member moves, ensuring cleaning of offices where required
- Help members access conference room equipment and provide instruction where needed

Marketing and Sales

- Engage in and network with organizations in the local community
- Assist and manage leads and tours to reach sales goals




- Manage and maintain member occupancy through proactive lead flow and waitlist communications
- Achieve sales target goals and manage member turnover
- Contribute relevant content to social media account

Building Management

- Manage all building operations to ensure highest level of member satisfaction
- Troubleshoot printing, internet, phone requests and conduct regular building walkthroughs to always ensure cleanliness and safety
- Ensure the building is fully operational and processes are running smoothly

General Management

- Manage inventory and ordering consumables, toiletries, coffee and various office supplies
- Maintain company standards and expectations

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📌 Office Community Manager (Burlington)
🏢 InTandem Talent
📍 Burlington