Become a key player as a Front Office Leader at Shangri-La Toronto. Foster an outstanding guest atmosphere through authentic hospitality and operational excellence.
In the Service Leader capacity, you will support the Front Office Manager to drive service excellence. Your responsibilities include supervising daily operations, coaching your team, and engaging directly with guests to elevate their experience. You will also handle financial reporting and maintain adherence to safety standards in a secure hotel setting.
Key Responsibilities:
• Inspire Front Office colleagues through effective coaching
• Act as Duty Manager and address guest complaints
• Ensure all hotel safety and policy compliance




• Oversee financial processes and maintain accurate records
• Develop connections with local venues for guest services
Requirements:
• Minimum of 2 years in a similar hotel role
• Degree or diploma in Hospitality Management (completed/in-progress)
• Solid problem-solving and decision-making capabilities
• Technology proficiency with Opera and Microsoft tools
• Flexible availability for various shifts and events
Your commitment to exemplary service will resonate throughout Shangri-La Toronto, enhancing every guest's journey.
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📌 Shangri-La Toronto Front Office Leader
🏢 Shangri-La Hotels
📍 Toronto