Enhance your career with Serco Canada as a Customer Service Agent 2, delivering exceptional service in Driver Examination Services across Ontario. Your role will focus on assisting applicants through the licensing process.
This position entails providing excellent customer service while reviewing applicants' licensing eligibility and facilitating various assessments. As part of your responsibilities, you will conduct vision tests, schedule road tests, and manage sensitive information. Compliance with all operational regulations and policies is crucial.
Key Responsibilities:
• Deliver exemplary customer service during licensing processes
• Schedule and oversee road test appointments
• Conduct and document vision screenings and knowledge tests




• Review and assess applicants for license eligibility
• Investigate and correct driver record discrepancies
Requirements:
• Completion of Customer Service Agent training
• Valid Ontario Class G driver’s license required
• Two years of demonstrated customer service experience
• Proficiency in computer skills necessary
• Knowledge of the Highway Traffic Act and related legislation
Apply your expertise in serving applicants to facilitate a smooth licensing experience at Serco Canada.
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📌 Customer Service Agent 2 - Ontario (Brampton)
🏢 Serco
📍 Brampton