Lead exceptional customer service as a Customer Service Lead at PetSmart. This key holder role prioritizes the safety and satisfaction of pet parents while driving loyalty initiatives across the store.
As part of PetSmart's commitment to outstanding service, you will oversee associate training and support a culture of development. You will also ensure a clean, welcoming environment while promoting store events and managing operational tasks. This position is vital for maintaining high standards for customer experiences and team engagement.
Key Responsibilities:
• Lead and mentor associates to enhance team dynamics
• Address and resolve pet parent inquiries and complaints
• Coordinate marketing and store events for increased engagement




• Ensure compliance with safety policies and cleanliness
• Assist in daily point-of-sale operations and cash handling
Requirements:
• Retail experience of 2+ years in customer-focused roles
• Preferred leadership experience for team guidance
• Full-time schedule flexibility for varied operational needs
• Solid organizational and communication abilities
• Capability to lift up to 50 pounds regularly
Become an integral part of the PetSmart team and ensure unmatched service for pets and their parents.
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📌 Customer Service Lead for PetSmart (Burnaby)
🏢 PetSmart
📍 Burnaby