Become a Customer Support Specialist with Catalis in Edmonton for an 8-month contract focusing on technical assistance for customers. Your role will be to ensure quality support.
This position is designed for individuals passionate about customer service and technology. At Catalis, you will be addressing customer technical queries while providing troubleshooting support to enhance the functionality of government services. Your contributions will directly impact user satisfaction and operational efficiency.
Key Responsibilities:
• Act as the primary contact for customer technical issues
• Perform basic troubleshooting and resolution tasks
• Escalate complex inquiries to technical specialists
• Document all customer interactions thoroughly
• Support efforts to improve customer service experience
Requirements:
• Experience in a customer-facing support role
• Basic technical knowledge preferred
• Solid written and verbal communication skills
• Ability to work well independently and as part of a team
• Dedication to improving user experiences consistently
Contribute to effective government service delivery through exceptional support in this role at Catalis in Edmonton.
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📌 Edmonton Customer Support Specialist Position
🏢 CATALIS
📍 Edmonton