At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.
Why this role is key?
Summary
Responsible for organizing and delivering full service retail postal services (courier items, postal boxes, money transfers, call-in parcels) to Shoppers Drug Mart customers, maximizing department revenue and customer satisfaction.
Duties & Responsibilities
- Leads by example and ensures that Post Office staff demonstrate our CORE Values
- Interviews and recommends final candidates for hiring
- Ensures Post Office cashiers complies with all Store Standards
- Trains employees in job functions and provides on-going coaching and instructions
- Assists with completing performance reviews of Post Office cashier staff in conjunction with the FSM
Customer Service
- Ensures exceptional customer service is provided beyond expectation
- Ensures employees present proper image to the public in accordance with Uniform Policy
Loss Prevention
- Ensures all loss prevention systems and procedures are performed according to Standards
- Ensures procedures regarding parcel checks are adhered to
Qualifications
- Planning, Judgement and Decision Making
- Independent thinking and decision making when dealing with issues related to customer’s requests
- Judgment & decisions would be made based on ability to ask the right questions leading to the appropriate solutions
- This position requires the ability to act upon tasks and goals outlined by management
Experience
- Experience with retail and cash handling
- Superior interpersonal skills
- Efficient time management ability
- Strong verbal and written communication skills
- Effective organization and planning skills
- Commitment to providing exceptional customer service
Working Conditions
- Ability to work flexible shifts which may include nights and weekends
- J2WRTL
- J2WFSM
Why work at Shoppers Drug Mart?
- Benefit from a purchase discount program
- Competitive pay
- Online learning through Academy
Employment Type
Full time
Type Of Role
Regular
Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization.
Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
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📌 Post Office Manager, Hourly Full Time Flexible Shifts (Edmonton)
🏢 Shoppers Drug Mart
📍 Edmonton
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