Evertz is seeking an SLA Returns Administrator in Burlington, Ontario, to oversee service loan management and customer status updates. This in-office role requires attention to detail and proficiency in administrative tasks.
As the SLA Returns Administrator, you'll enter orders in AS400, create service agreements, and follow up with customers on service loan returns. You will efficiently communicate with Sales Administration and various service teams. This role demands excellent time management and a customer-focused approach while performing critical administrative tasks.
Key Responsibilities:
• Enter service requests and invoice details in AS400
• Provide status updates and issue RMAs to customers
• Pull reports for service loan tracking




• Facilitate communication between departments
• Participate in on-call support rotation
Requirements:
• Post-secondary education in a relevant field
• Excellent problem-solving and critical thinking abilities
• Proficient in Microsoft Excel, Word, and Outlook
• Customer service experience preferred
• Solid multitasking and communication skills
Utilize your organizational and communication skills as an SLA Returns Administrator with Evertz, enhancing customer relations and service efficiency in Burlington.
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📌 Evertz Administrator for SLA Returns (Burlington)
🏢 Evertz
📍 Burlington