"What can I do for you?" is your mantra!

What You'll Do

- Check-in and check-out, verify and detail arrivals and departures, and ensure that internal activities run smoothly.
- Respond with care and attention to all guest requests, using your individuality and creativity to constantly improve their experience.
- Respond to guests' requests courteously and efficiently, whether in person, by telephone or by email.
- Resolve guest issues and concerns in a proactive, satisfaction-oriented manner.
- Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.

What You'll Bring

- 18 months experience in a similar position within hospitality industry
- Excellent oral and written communication skills
- Natural customer service orientation with a positive attitude
- Ability to handle difficult situations with professionalism and calm
- Strong listening skills to understand guest needs and preferences




- Good computer skills and experience with OPERA PMS, an asset

What We Offer

- Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
- A work setting that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
- Squats help you relax? Get access to a state-of-the-art gym right in your workplace.

Additional Information

- This is a full-time permanent position
- The company is HAC Québec sec
- The position is located in Halifax, Nova Scotia 40 Silver Dart Dr, Goffs, NS B2T 1K2
- The position is unionized
- The working language is English
- The hourly wage is 18.40$/h

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📌 Guest Services Agent (Enfield)
🏢 Germain Hôtels
📍 Enfield